:Harvey: Support

Troubleshooting Word Add-In Issues

Troubleshoot common problems with the Harvey for Word Add-In and assist in advanced installation processes.

Last updated: Jun 5, 2025

Common Installation Issues and Solutions

I don’t have permission to install the Word Add-In. What should I do?

If you lack the necessary permissions to install the Word Add-In, contact your organization’s IT administrator. They can deploy the add-in across the organization.

IT administrators can enable the add-in at the tenant level for all users or they can enable via **Centralized Deployment.** More details can be found here.

My IT admin implemented the Harvey for Word Add-In, but I don't see it in Microsoft Word.

Once your IT admin implements the Harvey for Word Add-In, it can be found in the Admin Managed tab in Word.

  1. Click on the Add-ins icon in your Word ribbon and select More Add-ins.

  2. In the window, navigate to the Admin Managed tab and select the Harvey for Word Add-In.

    In the window, navigate to the Admin Managed tab and select the Harvey for Word Add-In.

How can IT admins implement the Harvey for Word Add-In using XML or MSI files?

Your organization may be using Software Distribution Systems like SCCM and Intune, which allow IT administrators to manage and automate the deployment of software across the organization's devices.

If this is the case, your organization can install the Word Add-In using the installation files below.

XML Files

MSI Packages

Can we sideload the Harvey for Word Add-In?

In most cases, deploying a Microsoft Word add-in should be done through standard channels such as the Microsoft 365 admin center, the AppSource store, or a deployment pipeline set up by your organization’s IT team. This ensures proper security, updates, and accessibility for all intended users. However, side loading an add-in locally can be a valuable option for On-premise users.

Note:

  • The add-in can only be sideloaded on Windows computers.
  • If a new version of an add-in changes the ribbon, such as by adding a custom tab or custom button to it, each user will have to reinstall the add-in.

Steps to sideload the Harvey for Word Add-In

  1. In File Explorer on the Windows computer where you want to host your add-in, go to the parent folder, or drive letter, of the folder you want to use as your shared folder catalog.

  2. Add the appropriate XML file from above to the folder.

  3. Open the context menu for the folder you want to use as your shared folder catalog (for example, right-click the folder) and choose Properties.

  4. Within the Properties dialog window, open the Sharing tab and then choose the Share button.

    Click into Sharing and then select Share.

  5. Within the Network access dialog window, add yourself and any other users and/or groups with whom you want to share your add-in. You'll need at least Read/Write permission to the folder. After you've finished choosing people to share with, choose the Share button.

  6. When you see the Your folder is shared confirmation, make note of the full network path that's displayed immediately following the folder name. (You'll need to enter this value as the Catalog Url when you specify the shared folder as a trusted catalog, as described in the next section of this article.) Choose the Done button to close the Network access dialog window.

    Confirmation that folder has been shared.

  7. Click Close to close the Properties dialog window.

Common Troubleshooting Issues and Solutions

I have installed the Harvey for Word Add-In, but I see an error when trying to open it.

Below is a common error message users may see:

Installation error messages.

How to resolve the issue

  1. If using the browser version of Word, sign out by clicking Word > Sign Out.
    1. If using the desktop version, go to your browser and sign out of your Microsoft 365 account.
  2. Restart Word and sign in again.
  3. Go to Insert > Get Add-ins (or Store) and search for Harvey.
  4. Select Add next to the Harvey for Word listing.
  5. Click Open Harvey next to the Harvey tab on the Word toolbar.

I cannot log into the Harvey for Word Add-In.

If users are receiving an error during login, it is likely related to your account lacking proper access. Below is a common error message users may see:

Access error.

How to resolve the issue

Contact your internal Harvey admin to confirm that you have the correct access in your Harvey workspace.

After installing Harvey for Word, I am stuck on the ‘Get Started’ page.

This issue often occurs when the incorrect version of the Harvey for Word Add-In is installed. Harvey has two instances—one for US data processing and one for EU data processing. Users may encounter the following screen when stuck on the Get Started page:

Stuck on the Get Started screen.

How to resolve the issue

Ensure you are using the correct version of the Harvey for Word Add-In based on your workspace’s data processing region:

  • If you access Harvey via app.harvey.ai, install the US version of the add-in.
Harvey for Word US
  • If you access Harvey via eu.app.harvey.ai, install the EU version of the add-in.
Harvey for Word (EU Processing)

Additional Information

System Requirements

  • Supported on both Windows and Mac.
  • Works with Microsoft Office 2024 and later for desktop and Office 365 on the web.
  • For distribution, SCCM can be used for Windows, while the add-in store handles Mac deployments.

Still Having Trouble?

If these steps do not resolve your issue, submit a support ticket with the following information:

  • Error messages or screenshots.
  • Configuration details, such as the version of Word you’re using.