:Harvey:Support

Early Access Feature

Command Center

Command Center is a new analytics and intelligence workspace for admins. Use it to track adoption, benchmark your organization against peers, and query your workspace data directly.

Timeline
August (General Access)
Categories
Governance
General Access Type
Regional Availability
US, EU, AU

Interested in testing this feature?

Contact your Customer Success Manager for early access.

Overview

Harvey's Command Center is a new analytics and intelligence workspace where admins can glean key metrics such as adoption and peer benchmarking and ask questions about usage data. This makes it easy to generate charts, practice group breakdowns, and exports for leadership presentations.

Important: Once enabled, the Command Center replaces the Settings menu for all users. Only workspace admins can access the new Overview page.

Key Features

  • Overview page: An admin homepage showing key analytics charts, such as product usage by service area, and total active users.
  • Command Center agent: A conversational analytics agent that answers questions about your workspace usage, generates charts, and produces exports (PowerPoint presentations, Excel files, or PDFs) based on your workspace's usage data.
  • Peer benchmarking: Your organization’s metrics shown alongside anonymized benchmarks for your peer group. Areas where your firm falls significantly below peers are highlighted so you can target enablement actions.
  • Recommended actions: A list of configurations and recently released features your workspace has not yet enabled, with completion status and links to take action.

How to Use

Getting to the Command Center (All Users)

  1. At the bottom of Harvey’s sidebar, select Command Center (previously labeled Settings).
  2. Settings are now organized into collapsible sections. Select any section name to expand it.
    The Command Center, showing the sidebar's collapsible sections. The Personal settings section is expanded, with the Profile settings page selected and open.

Navigating the Overview Page (Admins)

The Overview page is the Command Center homepage for admins. It is visible to workspace admins only.

  1. Select Overview in the Command Center sidebar.
  2. Review the analytics charts at the top of the page. You can adjust the time window within each chart or select the download button to export its data.
    The Command Center Overview page, showing the workspace's analytics.
    1. Note: You can enable or disable analytics data from Peers by toggling the Peers option at the top of the page.
  3. Review the recommended actions section below the analytics charts. You can enable recommended features or manage access to features you’ve already set up.
    The recommended actions section in the Command Center Overview, showing 2/4 completed actions in the new releases category.

Using Assistant in Command Center

You can ask Harvey questions about your workspace usage data and the agent generates exports for reporting and leadership presentations.

  1. Select Ask Harvey at the top-right of the Command Center Overview page.
    The Command Center Overview page, with an arrow highlighting the "Ask Harvey" button in the top-right corner.
  2. Enter a question or request in the prompt field. Examples:
    1. "Analyze usage in the M&A practice group over the past quarter"
    2. "Which users have low activity after onboarding?"
    3. "Create a firm-wide usage summary I can present to leadership"
    4. "Build an ROI calculator using hours saved per practice area"
  3. Review the agent's response. Depending on your request, Harvey returns narrative summaries, in-line charts, and downloadable files such as PowerPoint presentations or Excel files.
  4. To return to a previous session, select the history button at the top of the agent window.
    1. Note: The ability to save and revisit queries is in active development. This experience may change during Early Access.

FAQs

Q: Which users in our organization can access Command Center Overview page?

The Command Center Overview page is accessible only to workspace administrators. Standard attorneys and end users do not have access to analytics data or the Ask Harvey agent.

Q: How does peer benchmarking work?

Peer benchmarking computes aggregated, anonymized metrics across firms in your peer group — determined by factors including organization size, geography, and practice focus. Your organization's usage data contributes to these calculations.

Q: Can I see usage broken down by practice group or team? How do you determine practice area?

We are working on improvements to our SCIM feature to pull org structure directly from your identity provider — that's the cleanest path. If not, we'll work with you to figure out the right approach for your setup.

Q: What data does the agent have access to?

Command Center is powered by a pre-built analytics dataset containing workspace usage data: when usage events occurred, which Harvey products were used, which practice groups and users were active, and workspace configuration settings. During EA, the dataset does not include document content, query or response text, or any legal work product. At GA, admins with the appropriate permissions will be able to access user queries via the assistant.

Q: Will the new settings/analytics layout affect my existing API integrations or BI dashboards?

A: No. This release doesn't change the analytics API, so existing usage-data pipelines into your own BI tools continue to work as-is.