Release Communications Overview

At Harvey, our mission is to enable professionals to achieve mastery in their domains faster through AI. In the constantly evolving AI landscape, we will continue to improve the Harvey platform to meet the demands of global enterprise organizations like yours. We are committed to keeping you informed and prepared for these changes, and we have outlined a tiered process for sharing updates about our product releases below. Some features are rolled out by default, while others are opt-in at your firm’s discretion.

Release Tiers

Tier 1 Releases: Significant launches that introduce entirely new products or transformative features. Examples include:

• Vault
• Assistant v2 (Assist and Draft modes)

Tier 2 Releases: New functionalities that extend the platform’s usability. Examples include:

• Sharing capabilities (opt-in)
• Self-serve user permissions
• New integrations (opt-in)

Tier 3 Releases: Incremental improvements and minor updates. Examples include:

• Export with redlines
• Uploading documents mid-thread
• New Translation languages

How We’ll Keep You Informed

Generally, we will have beta periods prior to the release date for Tier 1 and Tier 2 releases to ensure ample testing and iteration before they’re released. If you would like to receive beta invites, please ask your CSM to add you to the Harvey Beta Testers group or fill out this form.

Harvey Monthly Product Updates Email: As a baseline, we will send a product updates email to your admins (and approved end users) at the beginning of each month containing all Tier 1, 2, and 3 releases for the coming month.

Tier 1 Releases

• Release Notice: You will receive at least four (4) weeks’ advance notice in the Harvey Monthly Product Update Email before the release date of Tier 1 releases.
• Help Center Article: New comprehensive documentation for user and admin reference (provided at least 1-2 weeks before GA date).
• Beta Enablement Material: FAQ for early access testers on what has changed and how to use the new product.
• Blog Post: Published alongside our major releases and partnership updates when the product launches.
• In-Platform Note: Highlights the change in the platform and directs users to learn more.
• Product Video: Demonstrates key features and functionality of the new product; to be released on GA date.
• Customer Success Demo: Your dedicated Customer Success team will walk your project team through the new functionalities.
• Detailed Product Release Email: You will receive a separate email detailing each specific Tier 1 release at least two (2) weeks in advance of release.

Tier 2 Releases

• Release Notice: You will receive at least two (2) weeks’ advance notice in the Harvey Monthly Product Update Email before the release date of Tier 2 Releases.
• Beta Enablement Material: FAQ for early access testers on what has changed and how to use the new product.
• Help Center Article: Relevant article(s) updated with new documentation before day of launch.
• In-Platform Note: Highlights the change in the platform and directs users to learn more.
• Customer Success Demo: Your dedicated Customer Success team will walk your project team through the new functionalities.

Tier 3 Releases

• Release Notice: You will receive notice of the Tier 3 Releases in the Harvey Monthly Product Update Email.
• Help Center Article: Relevant article(s) updated with new documentation before day of launch.
• Default Release: Tier 3 Releases will roll out to your workspace automatically on the release date.

What This Means for You

We’re committed to adapting our platform without disrupting your workflows. This new process aims to ensure you and your users are well-prepared for every update, from small tweaks to major launches.

If you have any questions or need further support, don’t hesitate to reach out to your Harvey team.